Workspace ONE ITSM Connector: Feature Walk-through

The rapid shift to a remote workforce has magnified the need for efficient remote support tooling. Now Workspace ONE UEM device actions and Workspace ONE Assist can be initiated directly from the ITSM console, starting with ServiceNow. The Workspace ONE ITSM Connector helps IT and Helpdesk staff perform common troubleshooting activities directly within ServiceNow without the need to navigate to the Workspace ONE UEM admin console. Using the ITSM Connector, administrators can perform Workspace ONE UEM device actions and launch Workspace ONE Assist remote support sessions for enrolled devices directly from the ServiceNow Incident Management screen. With the Workspace ONE ITSM Connector, service desks can reduce operational complexity while improving IT productivity and efficiency.​

VMware End-User Computing (EUC) solutions empower the digital workspace by simplifying app & access management, unifying endpoint management & transforming Windows delivery. Learn more on the Digital Workspace Tech Zone: https://techzone.vmware.com.