Workforce Management might look Different for different Organizations

People or organizations have to first start looking at the resources that they have internally and then define that workforce management process. It can be quality, speech, contact center, customer experience, employee experience, it can be so many different things.

Workforce management can mean different things for different companies despite the fact that the core functionality of raw data forecasting, scheduling, and intraday, those core disciplines are the same.

Access the full podcast episode here:

We would love for you to join the discussion in the comment section below
Be the first to comment