Work Order Management: Deeper Understanding of Incident Types

Using proper incident type setup and assignment to work orders will empower your resources with the tools required to complete their work and utilize the proper steps.

In this video, we'll go over major pain points such as decreasing first time fix rates, resource utilization not being maximized, and more! We'll also talk about how to maximize the effectiveness of incident types by understanding your devices.

By understanding the devices you service and properly setting up incident types to meet your team's needs, your team will become more efficient, utilize proper documentation, and reports will be available to drive improvements.

VIDEO CHAPTERS
00:00 Introduction
00:18 Fact of the Day
00:51 Major Pain Points
02:24 Contributors
03:41 Maximizing Effectiveness of Incident Types: Understand Devices
05:14 Maximizing Effectiveness of Incident Types: Setup
07:59 Conclusion