What is ITIL4? | IT Service Management | Invensis Learning

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This invensis video on "What is ITIL4?" helps you to understand everything regarding the ITIL Certifications and their terminologies. The following are the topics covered in "What is ITIL4?":

00:00:00 - Introduction
00:00:36 - History of ITIL
00:04:05 - Agenda
00:04:39 - What is ITIL?
00:05:35 - ITIL Process Stages
00:07:55 - Terminologies in ITIL
00:09:15 - Top 10 Roles and Responsibilities of ITIL
00:10:01 - What is ITIL 4?
00:10:56 - ITIL 4 Service Value System
00:13:20 - ITIL 4 Dimensions
00:15:04 - ITIL 4 Certification


#ITILCertification #ITIL #ITIL4 #ITSMTraining

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Management
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