What is Customer Relationship Management & How it Can Help Your Business



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Do you need help with customer relationship management? In this video, we will be covering what customer relationship management is as well as why and how it’s helpful to small business owners.

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74% of companies say that converting leads into customers is their top priority.

A customer relationship management system, otherwise known as a CRM, is a system that helps businesses do that and more...

...by allowing for more efficient communication internally and among clients.

So today, we're going to cover what customer relationship management is as well as why and how it’s helpful to small business owners.

Video Outline
Intro (0:00)
What is Customer Relationship Management (0:51)
1. It can automatically assign new leads to a sales team member. (1:48)
2. It can send automated reminders to your team members. (2:06)
3. It can be used to create and send automated email templates. (2:21)
4. It gives you better organization with your data and communication. (2:45)
5. It keeps everybody on the same page. (3:15)
6. It can help organize and manage any type of business relationship. (3:28)
15 Problems that a CRM Helps You Solve. (4:33)

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