WEBINAR: Active listening skills and how to use them to improve employee and customer engagement

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. Given all the listening that we do, you would think we'd be good at it! In fact, most of us are not, and research suggests that we only remember between 25 percent and 50 percent of what we hear.

Clearly, listening is a skill that we can all benefit from improving. By becoming a better listener, you can improve your productivity, as well as your ability to influence, persuade and negotiate. What's more, you'll avoid conflict and misunderstandings. All of these are necessary for workplace success!

Learning Outcomes:
- Active listening to improve the relationship
- Active listening to be approachable
- Types of listening
- Traits of active listener
- How to become an active listener

Presented by Amit Ganguly, Founder and Managing Director at Blessed IT Solution Pvt. Ltd. (https://www.blessed-it.com) and hosted by International Trade Council (https://tradecouncil.org). This webinar was presented on 21st of January 2022 at 1:00 PM (Singapore time).