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ITIL 4 est la réponse à la question suivante :
De quoi a besoin tout fournisseur de service IT pour garantir la création de valeur dans un monde VUCA : Volatile; Complexe, Uncertain et Ambigu
De quoi a besoin tout fournisseur de service IT pour garantir la création de valeur dans un monde VUCA : Volatile; Complexe, Uncertain et Ambigu
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