VMblog Expert Interview, John Egan of Kintaba. Incident management shifting left closer to customers

In this episode of the VMblog Expert Video Interview Series, we are once again joined by John Egan, the co-founder and CEO of Kintaba, where we talk about the incident management space and the need to shift left closer to customers.

Quick background. Kintaba is a modern incident management platform that lets companies and teams implement best-practice incident response processes without the overhead, creating a seamless workflow for more effectively responding to major outages. Easy to get started, takes less than 2 minutes, and the first 5 users are free!

Watch this video interview as we discuss the incident management space and why it should be practiced across the whole organization - not just within SRE teams.

Kintaba has been talking a lot about customer success. Listen in as Egan explains why CS teams need to be practicing modern incident management.

If your organization doesn't have a formal process in place for responding to incidents, you'll want to hear from Egan as he details the benefits that come from having a formal process for declaring, mitigating, and learning from incidents. And why incident management can't just be about using tools like phone calls, slack, zoom, email, and google docs.

Find out more about Kintaba: https://www.kintaba.com

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Jump straight in: ↪️
0:00 - Intro
0:20 - Background on Kintaba
01:14 - Incident management should be practiced across the entire organization
02:48 - Customer success and modern incident management
05:47 - Benefits of having a formal process
08:13 - Need more than existing tools - Orchestration / Comms Tools
10:44 - Wrap up
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