Using GRMs to Enhance the Delivery of Social Protection Programmes

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Promoting transparency and accountability through Grievance and Redress Mechanisms (GRM) is recognized as a critical tool to drive the success of social protection programmes around the world. As part of the ongoing implementation of the mid-term review of the Malawi National Social Support Programme (MNSSP II), programme stakeholders will explore new ways to improve the existing GRMs so that it enhances the outcomes of each initiative within the MNSSP II. This webinar provided a platform for social protection experts to share regional experiences on social accountability approaches, focusing on best practices for the implementation of GRMs. The objective was to gather ideas to inform further enhancements/ developments for the GRMs of the MNSSP II.

Read more about the discussion and access the slide presentation:
https://socialprotection.org/using-grms-enhance-delivery-social-protection-programmes

Speakers:
Nana Adwoa Twum-Danso - Ministry of Gender, Children and Social Protection
Benson Laurent Kansinjiro - Ministry of Gender, Community Development and Social Welfare
Abid Gulzar - CARE International
Davies Madalitso Luhanga - World Bank

Government of Malawi Representatives:
Patricia Zimpita - Ministry of Economic Planning and Development
Bessie Msusa - Ministry of Economic Planning and Development

Moderator: Anthony Land - Independent Consultant

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