Using Enterprise Labor Networks to Drive High Quality, Flexible Contact Centers

In this webinar, Sahil Mehta, Head of Customer Organization, Shiftsmart, discussed how to transition from a fixed, rigid model to a flexible, scalable model leveraging a large, trained, high quality, distributed labor pool.

You will learn:

• How shifting labor market dynamics and rising consumer demand is impacting service-oriented businesses
• Why replacing traditional shifts with fractionalized work schedules leads to better efficiency
• Best practices for sourcing and training contact center agents
• How to manage unexpected spikes in call volume with confidence
• How to launch a better, faster and more cost-effective contact center with Shiftsmart