Types of Communication Skills | How to Improve Verbal, Non-verbal, Written of Communication

Verbal. Verbal communication is when you’re talking to other people, whether it’s face-to-face, on a video call, or over the phone. Your choice of words matter (a lot), but so do smaller details like the tone of your voice and the timing of when you say something.

Non-verbal. Non-verbal communication, also referred to as body language, is what people see when they’re looking at you during a conversation, either face-to-face or on video. It’s your facial expressions, eye contact, and the positions of your body. You might not realize that your body language is saying, “I don’t want to be talking to you right now,” even if it’s an important conversation.

Written. These days, written communication mostly show up in emails and chat messages, including an email to your partner or a customer service email for work. This can also include chats on platforms like Facebook Messenger or Slack. If you’re managing a remote team, it’s important for your written communication skills to be on-point.