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Total Quality Management



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Leadership
This principle establishes that leaders are fundamental in setting clear goals and objectives and ensuring that employees are actively involved in achieving these objectives.
Customer satisfaction
The whole organization does should contribute to attaining the highest possible standards of customer satisfaction.

People involvement
Research has shown that when people understand the importance of their contribution and role in an organization, they become innovative, eager to participate and creative in furthering the organization’s objectives.

Continuous improvement
Every person in a company should be empowered and encouraged to look for ways to improve how the business performs its operations.
Supplier partnership: Treating supplier as partner is an important principle in quality management
Performance measures: Establishing performance measures for the process
Category
Management
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