If Japanese comapnies achieved it, if Japan achieved it by adopting Total Quality Management (TQM), other companies & countries can achieve.
A customer demands quality and an organization may promise to deliver, and the project manager is the one who has to do it. Given its importance to project outcomes, quality ought to be a problem long ago solved. It is not.
Failures have devastating immediate and long-term consequences for both the project manager and the project organization. Projects continue to be plagued by imprecise quality goals and arcane quality methods most suited for a shop floor, all of this condemning the project to less-than-satisfactory results or worse. Quality tools and techniques have been refined over the past 100 years to the level that they are now a matter of science, not art. Applying these proven ways to project management should be a simple matter of transference, but that is the problem. There is a better way.
Transition from Quality to Total Quality Management (TQM) is the best approach for companies executing projects. TQM is integrated, holistic approach and a customer-centric process which aims for continuous improvement for long term success.
Learning Outcome:
* Quality – Why, What and Why Not?
* Tools & Paradigms (Special attention on introduction of Six Sigma in Projects)
* Transition from traditional quality management to Total Quality Management
* TQM in practice (manufacturing, construction, IT, Technology and service sectors)
#TQM #Totalqualitymanagement #Quality #Qualitymanagement
A customer demands quality and an organization may promise to deliver, and the project manager is the one who has to do it. Given its importance to project outcomes, quality ought to be a problem long ago solved. It is not.
Failures have devastating immediate and long-term consequences for both the project manager and the project organization. Projects continue to be plagued by imprecise quality goals and arcane quality methods most suited for a shop floor, all of this condemning the project to less-than-satisfactory results or worse. Quality tools and techniques have been refined over the past 100 years to the level that they are now a matter of science, not art. Applying these proven ways to project management should be a simple matter of transference, but that is the problem. There is a better way.
Transition from Quality to Total Quality Management (TQM) is the best approach for companies executing projects. TQM is integrated, holistic approach and a customer-centric process which aims for continuous improvement for long term success.
Learning Outcome:
* Quality – Why, What and Why Not?
* Tools & Paradigms (Special attention on introduction of Six Sigma in Projects)
* Transition from traditional quality management to Total Quality Management
* TQM in practice (manufacturing, construction, IT, Technology and service sectors)
#TQM #Totalqualitymanagement #Quality #Qualitymanagement
- Category
- Management
Be the first to comment