The Art of being an IT Change Agent. Learn 5 key steps to IT change in your organization [2236.345]

The Art of being an IT Change Agent. Learn 5 key steps to IT change in your organization [2236.345].

Table of Contents:

00:00 - Introduction
02:55 - Clear Communication
03:28 - Requirements
04:23 - Functional Requirements
06:18 - Change Management
08:23 - Escalation
09:27 - Defendable Position
10:28 - Documentation
10:51 - Accountability
12:01 - Contention? Defensive? No
14:17 - Empower Stake Holders