Telecommunicator Core Competencies Online Course Sample: The Communication Cycle

This is a brief preview from NENA's Telecommunicator Core Competencies (TCC) course. The course is a forty-hour, self-paced, online course that provides the essential and foundational training that 9-1-1 professionals need to deliver effective and efficient 9-1-1 service to the public. The curriculum, built to meet and exceed the recommended minimum-training guidelines issued by the National 911 Program, provides best-in-class practical knowledge and skills in areas required daily in the 9-1-1 center and under the headset, including: Call handling and processing for all emergency types, using emergency management systems and databases, quality assurance and quality improvement, customer service, critical thinking, PSAP-technology basics, radio systems, legal concepts, interpersonal communications, health and wellness, and more. Upon completion of this course, students are equipped to excel in their roles and are prepared to begin a long and successful career in 9-1-1.

Learn more at nena.org/tcc!