Tackling hospitality talent shortages - Shaping the future of hospitality careers

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With the current backdrop of global hospitality recruitment and retention challenges, James Hacon, CMO of MAPAL Group joins guests Marc McCulloch of Hospitality Rising, Carly Pickering of Beers & Peers and Chris Gamm of Springboard in a discussion on how we can change perceptions of hospitality careers and how reshape the future of careers in the sector.

00:00 - James Hacon introduces our guests and their organisations

04:15 - Marc McCulloch talks about Hospitality Rising, a UK marketing campaign to encourage more people into the sector.

11:54 - Chris Gamm presents Springboard and the various hospitality training and recruitment campaigns currently underway.

19:37 - Carly Pickering talks about how Beers & Peers was founded, and how the organisation helps like-minded hospitality R and learning professionals to share ideas, challenges and solutions to the issues we all face.

26:09 - James Hacon outlines the underlying recruitment and retention issues the hospitality sector is facing and begins a Q&A session with our guests.

28:50 - Q1. What are the key challenges you face in attracting people into the hospitality industry, and which groups are you targeting? (Chris Gamm)

32:38 - Q2. From a marketing standpoint, what insights did you use as the basis for your Hospitality Rising efforts? (Marc McCulloch)

38:01 - Q3. What is the sector doing to change the perceptions of hospitality careers? (Carly Pickering)

40:50 - Q4. How can HR transfer people goals and company culture down to operations at floor level? (Carly Pickering)

43:20 - James Hacon addresses some questions and comments from the audience.

47:36 - Q5. What types of companies does Springboard work with and what structure do they need? (Chris Gamm)

50:30 - How can we retain talent in a competitive market? (all guests)
Category
Management
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