Should GBS reinvent itself as the Knowledge Management Hub of an organization?

When the first shares services were set up, it was to take advantage of high-quality talent at lower-cost locations in a globally connected world. Over the years, it became primarily a cost arbitrage lever for companies. Unfortunately, most companies remain wrapped in that cost-control shell even today!

Business leaders, on the other hand, have started demanding more from their shared services. One aspect that gets universal recognition is that shared services have a strong awareness about most functions in an organization.

So, is there some merit in exploring reinventing Global Shared Services as Knowledge Management Hub of an organization?

After all, shared services have:
✅ Highly qualified individuals
✅ Processes are documented and managed
✅ A Strong Governance structure
✅ High levels of contextual knowledge
✅ A wide view of the business
✅ A technology backbone with rich data

A great base for any organization to start on a Knowledge Management journey. What else would they need to transform?

Find out what industry experts from around the world have to say.

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