Setting up a Zendesk Change Management workflow from scratch (Part 4 of 4)

This video runs through how to setup the example ITSM change management flow, from scratch, in Zendesk using SweetHawk apps. For more information see:

Note: Before watching this video it would be worth checking out an example run through of this ITSM change management flow here:

Part 1 of 4:
Installing the Super Suite & the desired apps into your Zendesk.
Creating the desired fields in Zendesk.

Part 2 of 4:
Field conditions app: Setting up field mapping and conditionality of your Zendesk fields.

Part 3 of 4:
Tasks app: Setting up a ticket template.

Part 4 of 4:
Calendar app: Setting up your calendar(s).
Approve app: Defining the approval for the Change Advisory Board.
Be the first to comment