Setting up a Zendesk Change Management workflow from scratch (Part 4 of 4)



Published
This video runs through how to setup the example ITSM change management flow, from scratch, in Zendesk using SweetHawk apps. For more information see: https://support.sweethawk.com/hc/en-us/articles/360025006352-ITSM-change-management-in-Zendesk-using-SweetHawk-apps-Run-through-and-setup-

Note: Before watching this video it would be worth checking out an example run through of this ITSM change management flow here: https://www.youtube.com/watch?v=DF1WtFOXtyU

Part 1 of 4: https://youtu.be/-6a7jdcZQG4
Installing the Super Suite & the desired apps into your Zendesk.
Creating the desired fields in Zendesk.

Part 2 of 4: https://youtu.be/Yu5izAPOYbU
Field conditions app: Setting up field mapping and conditionality of your Zendesk fields.

Part 3 of 4: https://youtu.be/M_MnXO72DEU
Tasks app: Setting up a ticket template.

Part 4 of 4: https://youtu.be/89WQONdwxHU
Calendar app: Setting up your calendar(s).
Approve app: Defining the approval for the Change Advisory Board.
Category
Management
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