Session 2 | Dynamics 365 Customer Insights: Data, Create Segments, and Optimize Business Insights

Unlock the full potential of Dynamics 365 Customer Insights with our comprehensive training course! Learn the intricacies of Customer Data Unification, Segments, and Measures, and gain expertise in optimizing business insights. From the data unification process overview to creating and managing segments, this course covers it all. Discover the power of suggested segments, get insights on existing segments, and elevate your skills in using Customer Insights for data profiles and segments in journeys. Don't miss out on essential topics like removing duplicates, utilizing match conditions, and incorporating enriched tables. Join now and take your Dynamics 365 knowledge to the next level!

Unify, Segment, and Measure: Mastering Customer Data with Dynamics 365 Customer Insights

Elevate your customer data management skills and empower data-driven decision-making with this in-depth training on Dynamics 365 Customer Insights. Discover how to:

Unify customer data from diverse sources to create a comprehensive customer view.
Navigate the data unification process, including selecting source fields, removing duplicates, and using match conditions.
Enrich your unified data with additional insights from enriched tables (preview).
Unify customer fields and review the Common Data Model entities, tables, and relationships.
Effectively create and manage segments to identify and target specific customer groups.
Utilize data profiles and segments in Customer Insights - Journeys to understand customer behavior.
Leverage suggested segments (preview) to uncover hidden customer patterns and trends.
Gain valuable insights on existing segments using powerful analytics tools (preview).
Create and manage custom measures to track key performance indicators (KPIs).
Implement business unit data separation to ensure data privacy and security.

Dynamics 365 Customer Insights
Customer data unification
Data segmentation
Customer data analysis
Customer insights
Customer profiles
Customer journeys
Suggested segments
Business unit data separation


Dynamics 365 Customer Insights
Customer Data Unification
Segmentation in Dynamics 365
Common Data Model
Data Profiles and Segments
Business Insights Optimization
Managing Measures in Dynamics 365
Enriched Tables
Dynamics 365 Training Course
Customer Insights Journeys
Data Unification Process
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