Organizational structures for delivering digital services

Matrices? Guilds? Flat? None of the above? We'll explore different ways of organizing government digital service teams. From experience, we'll describe the benefits, pitfalls, and underlying optimizations inherent in several structural models. You will leave with a better understanding of what might work in your context—because one size does not fit all. Additionally, you'll learn how the right model varies with different organizational maturity levels and what roles/responsibilities may look like over time.

This virtual breakout session was presented at Code for America Summit 2022 in the Operations + Management track.

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