Organizational Performance Part 35: Identifying Appropriate Root Cause Countermeasures

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Organizational Performance Part 35: Identifying Appropriate Root Cause Countermeasures

An important element of Organizational Excellence is effective problem solving. Understand how to determine the root cause and identify the appropriate counter measures.

Asking why 5 times is a guideline for determining root cause. If the counter measure of your root cause analysis doesn’t involve management intervention, you probably didn’t get to the root cause and you need to continue to ask why.

“I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special.” — W. Edwards Deming

#Organizationalperformance, #Sixsigma, #Continuousimprovement, #Lean, #Operationalexcellence, #Theoryofconstraints

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