Order Management and How to Edit Orders

This video demonstrates how event hosts can easily manage orders for their event at any time. Order management allows you to edit orders, which is useful when you need to fix typos, change the ticket owner, or update information. If your order form is set to "buyer only", all tickets on the order share the same information. This means all tickets on an order will have the same name and email address. If you collected information on each attendee, each ticket has its own set of information. Eventbrite’s order management system enables you to:

Edit attendee information
Issue refunds
Cancel or delete free orders
Mark offline payments as received
Resend order confirmation emails
Print PDF tickets
Transfer tickets

You also have the Option to Add a note. Your attendees won’t be able to see this note, but you’ll see it here and when you scan in their tickets. Notes can be on either the order information or on a ticket. You can add up to 10 notes per order or ticket.

You can also issue refunds from the Orders section. For more in depth information regarding individual refunds check out this article: https://www.eventbrite.com/support/articles/en_US/How_To/how-to-refund-an-order?lg=en_US

For more in depth information regarding bulk refunds check out this article: https://www.eventbrite.com/support/articles/en_US/How_To/Refund-and-cancel-all-orders?lg=en_US

If you need to transfer attendees to other events, ticket types, or seats, check out this article:
https://www.eventbrite.com/support/articles/en_US/How_To/how-to-transfer-attendees-to-a-different-event-or-ticket-type-manually?lg=en_US.

That’s it! You can now update orders with confidence using Eventbrite order management!


--

We recommend subscribing to our YouTube channel receive additional training and learn more about new and existing features. https://www.youtube.com/channel/UCIKiq-PRq_I4n5crKTdRHsA?sub_confirmation=1]

Are you an event organizer? Get started with Eventbrite: https://www.eventbrite.com/organizer/overview/

For general information and support, please visit: https://www.eventbrite.com/support/


Twitter.com/Eventbrite
Eventbrite.com/Blog
LinkedIn.com/company/Eventbrite
Facebook.com/EventbriteforOrganizers/
--

#Eventbrite #CreatingCommunity #EventPlanning