OpenText World Navigator Award - Salt River Project

Founded in 1903 in Tempe, Arizona, the Salt River Project (SRP) has delivered water and power to the Phoenix metropolitan area for more than 100 years, and today serves over two million residents and businesses.

SRP relies on a wide range of digital content including technical drawings, rich media, contracts and customer bills. As its data grew exponentially, the company initiated an organization-wide transformation of enterprise content management (ECM). Specifically, SRP sought to replace legacy data repositories and a complex, sprawling file-share network to augment records management, version control, security and automation.

SRP selected an extensive portfolio of OpenText™ solutions to underpin its information management journey, including OpenText™ Content Server, OpenText™ Record Management, OpenText™ Media Management and OpenText™ xECM. The company engaged OpenText Professional Services to assist with deploying the solutions to all 430 departments across the organization and migrate over 15 million documents and 11 million photos and videos from legacy systems in a multi-year program.

SRP is leveraging the OpenText Media Management solution, with built-in features and functions like version controls, audit history, records management and legal holds, to enhance their ability to more efficiently search for and find, filter, sort and view media files. Security and confidentiality restrictions provide greater protection for these digital assets.

SRP introduced OpenText™ AppWorks Platform to simplify and accelerate digital business application creation, while OpenText™ Brava will become one of the company's document and image viewers. Using OpenText™ Extended ECM for SAP SuccessFactors and OpenText™ Extended ECM for SAP, SRP centralized and increased the accessibility of employee, invoice, PO and vendor documentation. Now, more than 500 million customer bills and reports are being assessed and migrated to OpenText™ InfoArchive, which will enhance customers’ ability to view billing data online.

The depth and reach of the ECM vision, strategy and technical solution at SRP is unprecedented in the utilities sector. Working with a diverse array of content types, SRP relies on OpenText solutions to help it dependably provide an essential service to the citizens and businesses of the Phoenix metropolitan area.