Published
NICE Enlighten AI for Complaint Management identifies and manages consumer complaints to protect organizations from reputational, financial and compliance risks. It analyzes 100% of interactions
across all channels and accurately categorizes and routes consumer complaints for remediation.. The solution includes pre-built compliance and agent AI behavior models that are derived from 20+ years of industry experience.
across all channels and accurately categorizes and routes consumer complaints for remediation.. The solution includes pre-built compliance and agent AI behavior models that are derived from 20+ years of industry experience.
- Category
- Management
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