Mediation techniques - managing emotions in mediation takes a lot of skill, here are 3 ideas to help

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There are always emotions present in a conflict or dispute. Managing these emotions takes a high degree of skill but there are some simple mediation techniques that can help you to manage the expectations of the parties to help manage the emotional temperature in a conflict.

This is Geoff Sharp, one of the most experienced commercial mediators, sharing some of his strategies and techniques.
Category
Management
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