There are always emotions present in a conflict or dispute. Managing these emotions takes a high degree of skill but there are some simple mediation techniques that can help you to manage the expectations of the parties to help manage the emotional temperature in a conflict.
This is Geoff Sharp, one of the most experienced commercial mediators, sharing some of his strategies and techniques.
This is Geoff Sharp, one of the most experienced commercial mediators, sharing some of his strategies and techniques.
- Category
- Management
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