Managing Conflict in Your Workplace

Conflict is part of our working lives and is estimated to cost organisations billions of dollars each year. Although unresolved conflict can be destructive and costly, conflict when strategically managed, can lead to innovation and creativity. In this webinar, we will examine what factors cause workplace conflict and discuss how EQ-led leadership styles and cultures reduce conflict. We’ll discuss how today’s environment of constant change creates conflict and we’ll evaluate the triggers that bring us into conflict with others. Finally, we will unlock some strategies that help managers to resolve conflict.