Managers Toolkit Elearning Course: How can Managers Develop Effective Communication Skills at Work

Marshall E-Learning, have launched an Inclusive Managers Toolkit. Aimed at middle managers across public and private sector organisations, this inclusion themed toolkit is designed to build managers’ skills and confidence.

The Inclusive Managers Toolkit is built around the key concepts of Inclusive Management, containing 12 modules grouped into three key areas: technical skills, leadership concepts and managing behaviour.

Modules in the toolkit include: What is Management?; Recruitment and Selection; Team Development; Developing employee motivation; Developing trust between managers and leaders; and Managing Inappropriate Behaviour.

This video clip from our course explores how managers can develop effective communication skills.

Developing effective communication skills is a critical component of successful management. As a manager, you must be able to communicate clearly to share information, make decisions, establish strong working relationships with both colleagues and clients. Communication is a two-way process and building a positive rapport with your audience is key to success. With sharp communication skills, you can enhance your personal and organizational image, manage change, give and receive feedback, delegate tasks, foster positive working relationships, and reduce the risk of misunderstandings. Moreover, effective communication can reduce stress and frustration, preventing high staff turnover and absences. This module will provide you with the necessary tools to enhance your communication skills and manage your communications effectively.

To find out more about Marshall E-Learning’s Managers Toolkit e-learning course, please email [email protected], call 0845 123 3909 or visit the website: Managers Toolkit e-learning course: https://marshallelearning.com/e-learning-courses/managers-toolkit-2/

Video Transcription:

Communication is an essential management skill. As a manager, you need to communicate effectively in order to share information, reach decisions, form and develop working relationships and work positively with both colleagues and clients. Communication is a two-way process, so it works best when a good relationship has been established between the speaker and the listener. Communicating effectively will help you to create a positive image of yourself and the organisation, manage the process of change, give and receive feedback, delegate in the signed tasks, build positive working relationships and minimise the risk of misunderstandings. Effective communication also reduces frustration and stress, which can lead to high staff turnover or absences. Communication has never been more important. So this module will equip you with the tools you need to hone your communication skills and manage your communications.
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