Lesson 9. Business Basics Part II - Operations Management, Customer Service, IS & HR. Certificate.

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Lesson 9 of 10. Introduction: Operations Management - The engines of the organization

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Operations Management has a wide scope of responsibility. It is the area of business that is concerned with the production of goods and services, but also involves the responsibility of ensuring that business operations are efficient and effective.

This Lesson will give an overview of the basic functions within operations management along with a brief overview of Information Systems (or IS), disaster planning, customer service and technical support management.

***You also have the option to receive a "Master Certificate in Operations Management."

The Certificate in soft copy PDF format will have your unique Cert ID and Website QR code for cell scanning. The company logo will be embedded on a proprietary gold-seal image.

The optional hard copy will have a metallic gold foil seal attached and embossed with the company logo. The hard copy will be printed on rich textured, premium weighted, 25% cotton fiber, FSC® Certified White Linen Business Paper.

The Certificate of Completion is presented in the standard landscape size "8.5 inch x 11 inch"
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This will help strengthen your resume and management portfolio!



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