Knowledge Management System | Online Training Course | KloudLearn Content Library

Learn how to enhance your customer support by managing and supporting knowledge management systems.

A knowledge management system will help you stay up to date and well organized with organizational documentation. In addition, this software will help you deliver information to people whenever they need it, irrespective of the nature of your organization.

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What's covered in this course:

- Knowledge Management Systems
- Importance of Knowledge Management Systems
- Types of Knowledge Management Systems
- Benefits of KMS
- Examples
- Steps in KMS
- Problems and Failure factors in KMS

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