ITIL® 4 Foundation Certification Training | High-Level Service Management & Key Elements of ITIL 4

This High-Level Service Management & Key Elements of ITIL 4 video is part of the ITIL® 4 Foundation Certification Training taught by ITIL expert, Dr. Suzanne Van Hove.

In this module you will learn all about the key topics that are covered in this course:

Module 02: High-Level Service Management & Key Elements of ITIL 4
• Where are Services and Service Management Today?
• Introduction to the Key Elements of ITIL 4:
o Service Value System (SVS)
o Four Dimensions Model

The full course can be found here:

Course Description

How to Prepare for ITIL 4 Foundation Certification

Taking a PeopleCert Accredited Training Course is the best way to prepare for the ITIL 4 Foundation Certification. When you train with an Accredited Training Organization like GogoTraining you are assured that the content is accurate, that it will prepare you for certification and find it both engaging and enjoyable.

With this course you receive the following exclusive features:
• Lifetime course access
• Instructor support
• 7 hours of Free ITIL Foundation Bonus videos
• 1 PeopleCert exam voucher
• 1 PeopleCert Take2 exam voucher
• Online 24/7 access so you can train at your own pace

In this course you will:
• Learn key IT service management concepts
• Understand the ITIL 4 service management framework
• Embrace new concepts like the Service Value System (SVS) and the Service Value Chain (SVC)
• Understand ITIL's 7 Guiding Principles
• Get an introduction to ITIL 4's Management Practices

Who Needs to Take ITIL 4 Foundation?
• Everyone who is ITIL V3 Foundation Certified
• Everyone who is new to ITIL getting ITIL Foundation Certified for the first time
• All ITIL V3 Certificate holders who want to understand what ITIL 4 covers in order to prepare their organizations to adopt and adapt ITIL 4 into their organization

What is ITIL 4?

ITIL 4 combines the best of ITIL 3 and expands it to include the key principals of Digital Transformation providing a larger systems application of ITIL into the enterprise. This brings ITIL into the fast-paced complex world we live in. ITIL 4 is designed to give organizations a comprehensive system for the management of information technology in our modern service economy. In so doing it covers the full delivery and sustenance of tech-enabled products and provides guiding tools to for the interface of IT into the wider business strategy.

Prepare for Certification

This course is designed to prepare students to sit for the ITIL 4 Foundation Exam which leads to the internationally recognized ITIL 4 Foundation Certification. In this course you will receive video instruction by Dr. Van Hove, course materials, an exercise guide, sample exams, the syllabus and 1 year access to the course and Dr. Van Hove to ask questions.

Why Take ITIL 4 From GogoTraining?

GogoTraining is the leading on-demand education provider for ITIL Training. Our courses are Accredited by AXELOS and PeopleCert and taught by Industry Expert Dr. Suzanne Van Hove. Suzanne's accomplishments are noted below and when you take this course you receive direct access to Dr. Van Hove to ask questions. If you want to learn with the best, then Suzanne is the instructor for you.

• Suzanne has over 20 years experience in IT Service Management
• She was named as of the 2018 Top 25 Thought Leaders in the field - HDI Survey
• She is the Convenor for SC40/WG2 - the group that creates and maintains the ICO/IEC 20000 series of standards
• She is a lead author of VeriSM™
• Suzanne received itSMF USA's Lifetime Achievement Award
• She has trained over 10,000 students in ITIL, ISO 20000, COBIT 5 and VeriSM
• In addition to consulting and teaching courses for major corporations and institutions, Suzanne also teaches Service Management principles at several universities around the globe.

In This Course You Will Learn:
• Key concepts of IT service management
• ITIL's guiding principles and how they assist an organization to adopt and adapt service management
• The four dimensions of service management
• ITIL's service value system and its components including the service value chain and service value streams
• Key ITIL practices
• How to prepare for the ITIL 4 Foundation exam

There are no prerequisites to take the ITIL 4 Foundation Course.

To talk to a GogoTraining Customer Service Representative, Contact Us - or Call Us at 877.546.4446
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