Innovation Station Presentation: Coaching for Success eLearning Curriculum

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The U.S. Department of Health and Human Services, Administration for Children and Families (ACF), Office of Family Assistance (OFA) conducted the 2021 National TANF Directors’ Meeting from September 20- 24. During this Innovation Station video, the presenter exhibited Coaching for Success – a free 14-module eLearning Curriculum that OFA made available to all State and Tribal TANF agencies and Native Employment Works (NEW). The purpose of the curriculum is to train employment case managers in how to leverage coaching techniques to improve their case management skills. The adapted video gives a brief overview of eight modules and features Module 4 which focuses on active listening and eliminating distractions.

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