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How Tesco Explored the Boundaries of Process Visibility with Software AG’s ARIS and Kryon's PD

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Tesco is the third-largest retailer in the world, with 6,800 stores employing 450,000 people. In retail it is essential to respond fast to margin pressure, digitalization and changes by competitors. In a bid to become more agile in the face of these challenges, Tesco embarked on an expedition to achieve greater visibility into its business processes and control them worldwide.

It chose Software AG’s ARIS to give end-to-end visibility and management of the enterprise, then added complementary services including partner Kryon’s Process Discovery™ to help with task mining. The results included risk mitigation, reduced costs and increased staff confidence in process management. Now Tesco is pushing ahead, expanding the platform to its store-operations level to ensure a consistent and efficient customer experience globally. Join Eric Roovers, Vice President, Head of Business Transformation EMEA at Software AG, as he discusses the impact of process excellence on Tesco’s customer-centric transformation strategy.

#digitaltransformation #customerexperience #businesscontinuity #processdiscovery #AutomationExpedition #intelligentautomation
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Management
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