HIRING: SOC Manager (Security Operations Center) at Top Tier VAR/MSP - F/T role remote anywhere USA

Job Description is at:
http://the-trevi-group.jobs.mrinetwork.com/QREVPc

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SOC Manager (Security Managed Services)
Company: Solid fast-growing award winning IT Solutions Provider & MSP
Location: Anywhere USA (remote “work-from-home” office)
Type: Full-time position
Compensation: Lucrative base, bonus, and comprehensive benefits
Position Id: 1688

Discover a true career growth opportunity! …

Our client is a fastest growing and highly respected IT Solutions Providers / Managed Service Providers in the Eastern Region. They're exploding with growth, winning industry awards, and have expertise in providing technology solutions and services to Enterprise clients. They are looking to hire a Manager for their Security Operations Center (SOC). This is a classic SOC Manager position focused on leading a talented team of Security Analysts and Engineers to support clients with their managed services. The position will focus on managing the team, growing the team, and implementing continuous improvements and best practices.… to take the SOC team to the next level. This is a great opportunity to join a highly sought after company, work in a “State of The Art” 24x7 SOC, in a leadership role that will take your career to the next level.

Position:
The SOC Manager is responsible for all technology operations within the SOC. This includes training, direction and oversight to our Security Services Team of Engineers and Analysts. The SOC Manager is also responsible for monitoring service delivery and handling any issues or escalations. The SOC Manager is ultimately responsible for the satisfaction of all of the security related Managed Services customers. Client relations and strong communication skills are a critical part of this role.

Team Management

Provide operational management for the Security Engineers and Analysts (team of 9+ and growing)
Manage team member workloads and utilization, timesheet and expense approvals.
Ensure optimal business utilization of team members through efficient service delivery
Create and monitor professional development plans for each team member
Create and maintain team processes, Standard Operating Procedures (SOPs) and documentation with a goal of standardizing all repeatable tasks within the team for optimal and efficient service delivery.
Help mentor new recruits to become strong members of the team as quickly and seamlessly as possible, and operationally assist them as the business scales.
Monitor utilization and staffing levels for all team members, and work with Human Resources and Senior Leadership to hire new team members as needed.
SOC Manager

Responsible for team management including recruitment, performance management, training, mentorship and employee relations issues.
Instill a high-performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues.
Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver more effective service.
Customer & Service Delivery Management

Ensure Service Level Agreement (SLA ) achievement for all customers
Work with the Client Advocacy Team in developing and providing Incident reports for any major customer incidents, handling escalations, preparing and participating in quarterly business reviews and proposal creation when required.
Provide oversight to ensure recurring/preventative maintenance plans are defined, implemented and executed.
Provide oversight to ensure business systems availability and performance for clients.
Ensure documentation for all clients is updated and maintained.
Monitoring the effectiveness of the team against SLA/KPI’s, driving through change as needed to deliver continual service improvement.
Work closely with the Client Advocacy Team and Lead Engineers to ensure new customers are on-boarded (e.g., preparing runbooks) with a seamless handover / transition into Managed Services.

Requirements / Experience Needed:

Must have 4+ years’ experience leading a team of 6+ employees
Must have 4+ years’ experience working in a SOC related role
IT Operations background including end-user support, networking, and security
Knowledge and understanding of event/alert management, incident and change management processes.



Contact:
Karel Lukas
[email protected]