Federation University - Customer Relationship Management using Salesforce



Published
If you want to get into the IT industry as a Salesforce Administrator with in-depth knowledge of Enterprise and Customer Relationship Management Systems, then this course is for you.

Focusing on organisations’ utilisation of Enterprise Systems, this course will cover the business, technical, and practical aspects of Customer Relationship Management (CRM) Systems using the # 1 CRM platform, Salesforce. Elaborating the context in which CRMs are implemented, this course is designed for anyone who wants to learn about the business benefits of CRM, including the ins and outs of Salesforce administration.

Federation University delivers digital skills training services, including games and mobile app development, cloud and enterprise computing, business information systems, big data analytics and software development. In partnership with IT companies, including its 20-year association with IBM, the university provides opportunities for graduates. Federation University consistently achieved the highest five-star ratings in the Good Universities Guide and highest ratings in the Australian Quality Indicators for Learning and Teaching.
Category
Management
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