EP23 - CSDM v4 impacts to APM - [ITBM ValueTalks]

Aurora Gaimon Greoles, ServiceNow #ITBM Advisory Solution Consultant, introduces Mark Bodman, #CMDB Sr. Product Manager, and James Ramsay, ITBM EMEA Practice Lead, who present “CSDM v4 impacts to APM”: an overview of the “Common Service Data Model” (#CSDM) and how a common language can link data in order to maximize value delivery. Mark and James also discuss what “Digital Product” means and why Application Portfolio Management (APM) has a key role.

00:00 Episode Intro
00:26 Safe Harbor
00:36 Speakers intro
01:36 CSDMv4 and Impacts
12:57 APM Demo - leveraging CSDM
23:25 Where to find more

ServiceNow platform support organisations in many different types of strategies and end to end transformation management. One Platform, One Product, One Single System of Engagement. #ServiceNow -We make the world of work, work better for people!


Where to find more:
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✅ ITBM Communities: https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da
✅ ITBM ValueTalks Playlist: https://www.youtube.com/playlist?list=PLkGSnjw5y2U4lodUJ0ggJ2FZ_EuXoFmSN
✅ CSDM Playlist: https://www.youtube.com/playlist?list=PLkGSnjw5y2U7QNr9jL6TAgwQvYBI_LEtK