Ep. 17 - Organizational Change Management

Welcome to another episode of our podcast. Today's topic is organizational change management, which is the counterpart to the previous episode of "Management of Change" where we spoke with Caspar Jans. This episode covers the "people side" of changes that are planned in your architecture and implementation projects, and we are covering the why, org design, communication, and enablement topics.
In detail we are talking about:
Org Change Mgmt vs. Management of Change. OCM is not the "feel good stuff" but a management practice
Reasons for resistance: fear of loosing authority, security, capability
Valley of Tears concept
Three areas of a successful implementation: content, governance, and adoption
The “why” of change
Org designDisconnect when creating org designs
Typically no connection to architecture group or solution designs
Org design people need to pick up new skills
OCM is a Management discipline
Stakeholder identification, Net-Map concept
OCM strategy and plan
Communication - Content, frequency, mediums, assessing effectiveness of communication (feedback and measuring behavior)
Building a change organization
Get feedback and adapt communication material
Communication is the long tail of transformation. Don’t stop communicating after go-live
Celebrate success
Enablement
Curriculum
Stakeholders, strategy and plan
Develop material, setup infrastructure
Conduct training - Role of client personnel (train-the-trainer, super users, first level support, etc.)
Feedback
Measure behavior changes
Adapt your strategy
Support
Knowledge Management
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The full show notes, including graphics, further links, credits, and transcript, are available at whatsyourbaseline.com/episode17.