Do you know What is a Service Quality Plan (SQP)? - Vegas Consulting #shorts #sqp #oilandgasindustry

Service Quality plan or Service Delivery plan is a format document that outlines how service quality will be ensured, managed, and controlled throughout the delivery of a specific service or project

SQP contains various components like

• Scope – It defines what SQP applies to your service
• Objective – It states clear objectives for maintaining and ensuring the highest service quality
• Roles and Responsibilities – It identifies roles and responsibilities for quality manager, inspector and TLs
• Standard and regulations – It lists all the tools, equipment, or materials necessary to complete the task
• Quality Control Procedures – It contains the types of inspections, audits, and approval processes used to monitor and ensure service quality
• Risk management – It identifies the potential risks like equipment failure or non-compliance to service quality
• KPI – It defines what are the KPI will be used to measure the quality such as defect rate, customer satisfaction
• Continuous improvements - It shows the feedback collected during audit, and customer reviews
• Documentation & Record Keeping – It explains how the documents are stored, and its format.
• Review and approval – Contains relevant personnel signature

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