Creating a custom process flow in change management

This video demos how to create a custom process flow in change management and how is it integrated in a change request.
The target audience of this video is new users to BMC Helix ITSM: Change Management.
For more information on this topic, see the BMC Online Documentation Portal at:
https://docs.bmc.com/docs/display/changeMaster2/Configuring+process+flows+and+approvals
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Video author: Aditya Kirloskar