Create core moments for every customer with SAP Service Cloud - U5 - SAP Customer Solutions

Reimagine the Customer Journey with SAP Customer Experience Solutions Course Unit 5: Create core moments for every customer with SAP Service Cloud

Join this free online course to learn how you can improve the customer journey using SAP Customer Experience solutions. Explore the SAP CX portfolio, including the different cloud offerings, and le...



Welcome to this one-week openSAP course Reimagine the Customer Journey with SAP Customer Experience Solutions.
This course differs from other openSAP courses in that it will take only 1-1.5 hours to complete, and all the content is already available to you.
The course closes on Wednesday, December 20 and you can earn a record of achievement and digital badge until then. This is the content you can look forward to:

This is the Age of the Customer, where winning means delivering the best customer experience possible. Companies across industries around the globe are re-thinking and re-engineering their business to deliver superior customer experiences.
In this course, you’ll learn about the SAP Customer Experience solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected. Walk with us on the customer journey by following the Lead to Cash business process as part of the Intelligent and Sustainable Enterprise. You’ll also get to know specific cloud offerings, like SAP Customer Data Cloud, Commerce Cloud, Sales Cloud, Service Cloud, and SAP Emarsys Customer Engagement.
At the end of this course, you’ll understand how to support and implement the customer journey using SAP Customer Experience solutions, as well as the specific cloud solutions which are part of the SAP CX portfolio to better connect with and serve your customers.
Unit 1: Reinventing the customer journey with SAP Customer Experience
Unit 2: Marketing as a trusted source of business with SAP Emarsys Customer Engagement
Unit 3: Win with SAP Commerce Cloud
Unit 4: Sell more with SAP Sales Cloud
Unit 5: Create core moments for every customer with SAP Service Cloud
Unit 6: Build trusted relationships with SAP Customer Data solutions
Unit 7: Connect with purpose with the SAP Customer Experience portfolio
Unit 8: Wrap-up
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