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Community Conversations #1 - The Present and Future of Community Managers



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On our first #communityconversations webinar series, we chat with Alex Angel and Erik Martin from Commsor on the topic of Community Managers.

We learn the top reasons any business should consider adding a community manager role to their team and why businesses benefit from online communities.

To learn more about community and how you can start, grow and nurture your community, join one of our upcoming webinars. tribe.so/webinars

- Introduction: 00:00 - 0:30
- Personal community management journey of Erik and Alex: 00:34 - 02:48
- Why invest in the community and why bring in a community manager into the team: 02:52 - 05:50
- Tangible contributions made by community managers: 05:55 - 09:40
- Career path for community managers and top skills: 09:42 - 19:04
- Transitioning from customer success to community success: 19:20 - 22:15
- Challenges for community managers in day-to-day jobs: 22:18 - 26:14
- Outsourcing community management function: 26:35 - 33:00
- Tools and resources for community managers: 34:11 - 36:08
- Growing in the career ladder for a community manager: 36:20 - 40:00
- Growing a community in a regulated industry: 40:15 - 45:26
- Things Erik and Alex would tell to their earlier self if they could go back: 45: 31 - 47:51
Category
Management
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