Communication Styles - Assertive, Aggressive, Passive and Passive aggressive communication



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Communication styles used depend on the scenario. One approach might go well with one employee, while the other might work for someone else.
Communication styles can be used together. People change their approach according to who is the recipient.

Types of Communications Styles
1. Assertive Communication Style
It is believed to be a communication style that is the most efficient. The person taking this approach is convinced of what they are saying.
They don’t manipulate or put pressure on people. They look for agreement and compromise by listening closely and saying what they need and want.
A very important part of being assertive while communicating is knowing when to say ‘No’.
This has to be done politely but firmly.
Process for Communicating Assertively
Both Parties should be given Importance
The needs of both parties should be taken into account.
One has to seek solutions, be optimistic, and willing to listen to the other side.
Talk with Confidence
The strategy for a person who lacks confidence is “Fake it, ‘till you make it!’
One should have faith in themselves.

2. Aggressive Communication Style
This approach can include threats and hostility. The person using this style wants to get what they want by any means necessary.
An aggressive communicator acts like their part of the conversation brings the most to the table. Sometimes the message is drowned by the tone they use.
This type of communication can result in people feeling insulted, ignored, and afraid. Some business leaders use aggressive communication styles to show that they are brave.
Using Aggressive Style for Communicating Properly
An Aggressive and an Assertive Communicator both are equally confident
The message and delivery of the request should depend on the effect that it will have on the audience.
Body Language must be kept in control
Aggressive communicators use motions, tone of voice, and physical closeness to show they have the power in a discussion. This might not aid communication. It might be necessary to go softer.
Different way of looking at things may be needed.
Co-operation makes success more likely.
The point of the discussion is not a victory. It is finding a solution.

3. Passive Communication Style
This is also called a submissive communication style. It can also be described as a "people-pleaser" style.
This type of communication avoids conflict, and de-centers the self. However, this style can also build anger if the person does not put forth their wants, needs, and opinions.
It might be tough for them to talk about what they think and not get into conflicts. This can cause good ideas never to be expressed. This can also lead to misunderstandings.
Overcoming Passive Style of Communicating
Learn when to say "No."
One has a limited capacity for the workload. They can create boundaries at the office.
This ensures a person’s people-pleasing nature is not exploited, and they are not overburdened.
One should be confident of what they bring to the table
The “fake it ‘till you make it” tactic makes one look assertive even when they are not confident.
A slow start initially can improve confidence.

4. Passive-Aggressive Communication Style
This style brings together parts of the passive and aggressive styles. The passive is the face of it. The aggressive is right underneath the surface.
On the surface, the communicator appears easy-going and sweet. However, they are driven by resentment and fury which rises and comes out in the form of gossiping & starting rumors.
This approach can turn the office toxic. It creates resentment and discontent in the whole department or team.

This video is on Communication Styles and it has the following sub-topics.

Time Stamps

0:00 Introduction
0.16 What are Communication Styles?
0:31 Types of Communications Styles
1:05 Process for Communicating Assertively
1:28 Aggressive Communication Style
2:06 Using Aggressive Style for Communicating Properly
2:43 Passive Communication Style
3:12 Overcoming Passive Style of Communicating
3:40 Passive-Aggressive Communication Style
4:10 How to Deal with One's Passive-Aggressiveness?
4:39 Manipulative Communication Style
5:05 How to Deal with a Manipulative Communication Style?
Category
Management
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