Collaborative calling with Voice Enabled Channels in Teams Phone



Published
Streamline internal and external customer call management experiences with built-in auto attendants, call queues and voice-enabled channels in Microsoft Teams. Voice-enabled channels allow connecting a call queue to a channel in Microsoft Teams. Users can collaborate and share information within the channel while taking calls in the queue. This feature is ideal for scenarios such as an IT help desk or HR hotline. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings.

Learn more: https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=general-info

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Category
Management
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