CHAPTER 6 - TRAINING & DEVELOPING EMPLOYEES TO SERVE

TRAINING AND DEVELOPING EMPLOYEES TO SERVE

L E A R N I N G O B J E C T I V E S

• The importance of training and development to hospitality organizations.
• The principles and methods used by hospitality organizations to train and develop their employees.
• Methods used by hospitality organizations to measure the effectiveness of training.



This video presentation was prepared by:
- Solon, Alyssa Joy
- Sarzuelo, Jayrenel