Change Management: Seven Tenets of Process Management

Change management is all about people—communicating with them, getting their feedback, and engaging them in the process—whether that is establishing a solid BPM program or process-specific projects. Most organizations are great at engaging leadership, one-way communications, and training. However, they often fail at empowering and motivating employees to make changes sustainable

In this video APQC’s Holly Lyke-Ho-Gland discusses change management: its key components, where organizations struggle, and tips for effective change programs.