Certified Agile Service Manager (CASM): What Kind of Background Knowledge Helps with Studying CASM?

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Studying CASM does not require any prior certification or knowledge. It is designed so that any leader in an organization that uses technology can apply the framework to whatever approaches are currently used and refocus them to create more value for the organization as a whole.
At the same time, CASM is not intended to be used in a vacuum. Those who wish of any formal technology approach, such as ITIL, DevOps, Agile, Lean, or Site Reliability Engineering. Unique approaches created for specific organizations can also apply.
Since CASM is all about the working practices and organizational behavior used to derive value from technology, those who wish to study CASM do not need to be technical experts. It is more important that they are leaders who understand the roles and responsibilities of teams in their own organizations. This allows them to apply Agile Service Management to improve how those teams collaborate to define and achieve common objectives that are valuable to the organization.


Become a Certified Agile Service Manager with this fully accredited course from Good e-Learning!

The CASM syllabus helps candidates build the skills and knowledge required to integrate Agile practices into service design. This helps organizations adapt and evolve more quickly, helping them face the challenges of modern business head-on and succeed even in the most competitive markets.

What will you learn by taking this course?
• What it means to be 'Agile'
• The core values and principles of the Agile Manifesto
• How to translate Agile thinking and values into service management practices
• Agile concepts and related practices, including DevOps, ITIL, SRE, Lean, and Scrum
• How Scrum roles, artifacts, and events apply to processes
• The two aspects of Agile Service Management: Agile Process Improvement and Agile Process Engineering
• Everything needed to pass the Certified Agile Service Manager (CASM) examination

Good e-Learning is an award-winning online training provider with a diverse range of fully accredited e-courses. Our training courses are designed not only to help students sit and pass the certification exams, but also to gain a firm understanding of how to apply the framework in practice.

Our courses come with a variety of engaging online training assets, including instructor-led videos, quizzes, knowledge checks, and practice exams. Students can access our courses via the free Go.Learn app, and our support team is fully qualified to answer questions on syllabus content. When a student is ready, they can also contact us to receive a FREE exam voucher, as well as free resits via Exam Pledge.

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