Certified Agile Service Manager (CASM)® Bitesize Learning: What is Agile Service Management?

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Agile Service Management aims to ensure that IT service management processes help create value for customers and are coordinated and operate together smoothly. Finally, it aims to ensure there is the smallest possible amount of control over processes to ensure speed while preserving quality and compliance. This video, taken from our Certified Agile Service Manager (CASM®) course, explains this topic in more detail.

Become a Certified Agile Service Manager with this fully accredited course from Good e-Learning!

The CASM syllabus helps candidates build the skills and knowledge required to integrate Agile practices into service design. This helps organizations adapt and evolve more quickly, helping them face the challenges of modern business head-on and succeed even in the most competitive markets.

What will you learn by taking this course?
• What it means to be 'Agile'
• The core values and principles of the Agile Manifesto
• How to translate Agile thinking and values into service management practices
• Agile concepts and related practices, including DevOps, ITIL, SRE, Lean, and Scrum
• How Scrum roles, artifacts, and events apply to processes
• The two aspects of Agile Service Management: Agile Process Improvement and Agile Process Engineering
• Everything needed to pass the Certified Agile Service Manager (CASM) examination

Good e-Learning is an award-winning online training provider with a diverse range of fully accredited e-courses. Our training courses are designed not only to help students sit and pass the certification exams, but also to gain a firm understanding of how to apply the framework in practice.

Our courses come with a variety of engaging online training assets, including instructor-led videos, quizzes, knowledge checks, and practice exams. Students can access our courses via the free Go.Learn app, and our support team is fully qualified to answer questions on syllabus content. When a student is ready, they can also contact us to receive a FREE exam voucher, as well as free resits via Exam Pledge.

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