Featured

Case Management Skills for Helping Professionals

7 Views
Published
Case management processes are increasingly required across community services roles, but many workers have not been trained in them. This video covers planning and management processes for those who are not case managers but find that they need to use these skills in their work with clients. We look at how you can identify information and referral needs, accessing and presenting information to clients, how to refer and work collaboratively, and advocacy skills, while working from a person-centred approach.
Category
Management
Be the first to comment