Business Management and Organizational Behavior Group Assignment 2, Part A

Part A – Conflict-Handling Training Video, 25 marks, 15%

Scenario: Your team of Organizational behavior experts has been approached by a company for assistance with dealing with the high level of interpersonal conflicts within their customer base.
service and operations department. They would like your team to provide a short video that they can show to their employees to learn about the different conflict-handling styles and when to use each one.
Requirements
1. Duration of video: 8 to 10 minutes
2. Each group member introduces themselves, takes turns presenting, and has cameras on, ensuring
clarity of both audio and video
3. Content of video: brief explanation of each conflict-handling style, an example of each, and when each should be used. Use examples that can be realistically expected in a
customer service or operations environment.
4. Submit on BlackBoard under Group Assignment 2, Part A.