Better #Automation: Ema Roloff |Automation & Change Management Expert

The Unexpected Effect of Soft Skills, Leadership & The People Element in Your Change Management Efforts.
Ema Roloff is a widely recognized Intelligent Automation and Change Management expert working with the team at Naviant.

She is the Host of the YouTube series Digital Transformation Talks and the Co-Host of the LinkedIn Live series The Third Thursday, where she has conducted over 100 expert interviews in the space of Digital Transformation and Innovation.

LinkedIn: https://www.linkedin.com/in/emaroloff/
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Podcast Website: https://www.betterautomation.io/
PROCESIO: https://procesio.app/
Apple Podcasts: https://podcasts.apple.com/us/podcast/better-automation/id1618922263
Spotify Podcast: https://open.spotify.com/show/36XbK2uzV9JMFW412WYx1i
Facebook: https://www.facebook.com/nocodeprocesio/
Twitter: https://twitter.com/nocodeprocesio
Episode Transcript:
Ema Roloff 14:03
So I might be a little biased in this statement. But there's a reason that I do what I do for a living, and I'm passionate about it. And it's because of this viewpoint. So I believe that there is a lot of value of bringing in a third party to help you manage those conversations. As you mentioned, starting with people in process, and having somebody from outside your organization who understands and does this day in and day out. So every organization is unique, every company is unique. But when it comes down to the basics of process and those components, having process experts that can help ask the right questions will drive you to that ultimate goal of having at least streamlined processes and having had the appropriate conversations to recognize what changes have to happen Even if you have people that live and breathe within your organization understand your process, they're likely going to hit their heads up against just like natural people dynamics or organizational dynamics. And even again, they're not going to have the vast experience that comes from an external party coming in and viewing something from the outside. So I think that that is going to be the first suggestion that I have for people, even if it's just working with a consultant to help you get started in the right direction, it can open up your thought process on how you're solving a problem. So you mentioned during the introduction, I do a lot of work in the insurance industry and a lot of our consultants started in the insurance industry. But Navigant as a whole works with government and disease, we work with insurance, we work with commercial accounts, we work with higher education, like universities and stuff like that. The fact that our team does, that means we collaborate and share ideas across industries. So then when we go in to solve a problem with somebody in an industry, our thought process isn't completely locked in that one industry. And we're able to offer new ideas and new ways of thinking through things. And so I think that that's going to be whether it's us or someone else that you bring in having a new infusion of thought and a different perspective on things is so valuable when you're moving through this process of redesigning the way that you work, then, once you get to that point where you've put work and effort towards streamlining your processes, I have an in one of them is the y which we've already talked about. But I have three things that are really simple that you can do to help bring people along with you on the journey. And then there's you know, people that spend all of their time in change management and helping organizations manage change that could dive much deeper. But after you've helped build that vision, and that why, and you've shared that and communicated that, then you need to make sure that people that are going to be impacted by the change feel like they're a part of building what the new future looks like. Now, it doesn't have to be that you're asking everybody for every opinion along the way, because you're never going to get something done from that standpoint. But you do need to communicate extensively throughout your entire process, so that people feel like they're connected to the progress that's being made. And genuinely that you're open for feedback through that process. And so that that communication loop needs to be constantly going throughout your implementation so that people feel like they're a part of what this ultimate solution is going to look like and that their voice has been heard, once you've communicated through, transformation doesn't happen overnight. And it doesn't happen by one project, there are ultimately going to be lots of projects that are moving through and especially depending on how big your organization is.

#BusinessAutomation #BizOps #ChangeManagement #ChangeLeadership #DigitalTransformation #EmployeeMotivation #PeopleProcessesTechnology #PodcastInterview
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