Best Practices for Managing Agents Through Change

CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session we discuss the following:

1) How customer expectations have evolved and the kinds of pressure that are put on agents
2) The key considerations for effectively managing remote agents
3) The most important technologies for ensuring consistent agent performance regardless of location

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Hosted by William Smith, Technology Journalist at CX Today News - Customer Experience Technology News #ContactCentre #DigitalTransformation #RemoteWorking

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